You'll have to have a separate router of your own, a modem/router combo from your internet service provider will not work properly, trust me I've tried multiple providers. Now you have to go into your router and set up port forwarding. Then go to devices, mobile, enter the username and password that you set up, then select a server port, write it down, then enter it, apply, exit. Main menu, network, static, type in the static IP, the example was 192.168.2.4, select a media port number, I selected 9000, write it down and then enter it, select a web port, I selected 8080, 80 will not work, write it down and then enter it, enter the subnet mask, default gateway, and DNS, the DNS is the the same as the default gateway, then apply, then exit. Now you have to assign a static IP to your DVR, I just change the last number of the router IP, it's just easier for me, so it would be 192.168.2.4, write it down. Here's where it gets a little tricky, but you can do it.

Write down the IP address, subnet mask, default gateway. You have to find your routers IP address, to do this, goto your start menu on your computer, type cmd, when the screen opens then type, ipconfig, then enter. If you are able to do that, then this will help you connect, I will explain it the best I can as it took a lot of trial and error. If you have the DVR make sure it's connected to the software download that comes with it, mine came with one called netviewer.

Bunker hill security dvr internet setup